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This badge is part of the Knowledge of Aging NTG Competency Area. It is earned by uploading documentation showing completion of the 12-hour NTG Foundational Training.

This badge is part of a series created in partnership with the National Task Group on Intellectual Disabilities and Dementia Practices. It specifically relates to the skills needed by a direct support professional supporting someone with both an intellectual disability and dementia.

By earning the Recruiting DSPs badge, you will demonstrate the following:

6.A. Use best practices in recruitment activities to maximize the chances of finding DSPs who are likely to be a good match to the position and participant.

This badge is part of the Staff Recruitment, Selection, and Hiring National Frontline Supervisor Competency.


By earning the Hiring DSPs badge, you will demonstrate the following:

6.B. Effectively screen applicants before an interview, and conduct an interview using structured behavioral questions and other assessments based on identified competencies.

This badge is part of the Staff Recruitment, Selection and Hiring National Frontline Supervisor Competency.



Credit Description

By earning 25 hours of Accredited Education for Frontline Supervisors, you will demonstrate the following:

10.F. Complete required training education/certification, and continue professional development and development of expertise by keeping abreast of evidence-based best practices, technology, and relevant resources that will enhance knowledge and leadership in practice.

This badge is associated with the Leadership, Professionalism and Self-Development National Frontline Supervisor Competency.

By earning the Workload Management badge, you will demonstrate the following:

10.E. Maintain professionalism by managing own stress, balancing personal and professional life, taking vacations and breaks, and utilizing stress management practices.

This badge is part of the Leadership, Professionalism and Self-Development National Frontline Supervisor Competency.

By earning the Representation badge, you will demonstrate the following:

11.A. Ensure that media and printed information displayed within and disseminated by organization positively reflects the different cultures, languages, and literacy levels of individuals and families supported by organization. 

This badge is part of the Cultural Awareness and Responsiveness National Frontline Supervisor Competency.

By earning the Listening and Adapting badge, you will demonstrate the following:

11.E. Seek information from individuals, families, or other key community informants that will assist in service adaptation to respond to the needs and preferences of culturally and ethnically diverse groups supported by the organization.

This badge is part of the Cultural Awareness and Responsiveness National Frontline Supervisor Competency.

By earning the DSP Orientation badge, you will demonstrate the following:

7.A. Provide on-boarding to new staff using a variety of orientation strategies, including the use of mentors and peer-to-peer feedback, and coordinate and document staff participation in orientation, training, and self-directed learning and professional development activities.

This badge is part of the Staff Supervision, Training, and Development National Frontline Supervisor Competency.


By earning the Public Relations badge, you will demonstrate the following:

9.B. Interact with and educate community members and organizations when relevant to participant’s needs or services.

This badge is part of the Advocacy and Public Relations National Frontline Supervisor Competency.


By earning the Managing Risk badge, you will demonstrate the following:

2.A. Develop and monitor a unique risk management plan for participant that addresses all areas of health and safety, and provide guidance to DSPs in reducing and managing those risks in conjunction with the person supported.

This badge is part of the Health, Wellness and Safety National Frontline Supervisor Competency.

By earning the Promoting Health badge, you will demonstrate the following:

2.B. Promote healthy living by ensuring DSPs have the information and training necessary to support participant in making healthy choices while respecting participant’s preferences.

This badge is part of the Health, Wellness and Safety National Frontline Supervisor Competency.

By earning the Discovery badge, you will demonstrate the following:

3.A. Identify participant’s individual preferences and needs, and ensure service planning and implementation are designed to meet his or her preferences and needs.

This badge is part of the Participant Support Plan Development, Monitoring and Assessment National Frontline Supervisor Competency.


By earning the Team Approach badge, you will demonstrate the following:

3.G. Using positive behavior support strategies, develop, implement and monitor support plans designed to teach self-management and promote wellness, recovery, and crisis prevention when a person being supported engages in challenging or risky behavior.

This badge is part of the Participant Support Plan Development, Monitoring and Assessment National Frontline Supervisor Competency.

By earning the Community Inclusion badge, you will demonstrate the following:

4.E.  Support participant in community educational, recreation, leisure, retirement, and employment opportunities, and facilitate coordination with generic community agencies to provide inclusive opportunities for participant.

This badge is part of the Facilitating Community Inclusion Across the Lifespan National Frontline Supervisor Competency.

By earning the Community Resources badge, you will demonstrate the following:

4.N.  Help participant and support team identify resources such as transportation, funds, and contacts within the community to ensure participant remains engaged in preferred community activities.

This badge is part of the Facilitating Community Inclusion Across the Lifespan National Frontline Supervisor Competency.

By earning the Empower DSPs badge, you will demonstrate the following:

5.F. Involve and empower DSPs by taking a direct interest in their roles and responsibilities, encouraging DSPs to try new ideas, seeking DSPs' opinions and input regarding various issues, and empowering DSPs to make decisions.

This badge is part of the Promoting Professional Relations and Teamwork National Frontline Supervisor Competency.

By earning the Team Meetings badge, you will demonstrate the following:

5.K. Coordinate and facilitate staff meetings, ensuring a sense of trust and openness, and encouraging group participation and ownership.

This badge is part of the Promoting Professional Relations and Teamwork National Frontline Supervisor Competency.

By earning the Policy-Writer badge, you will demonstrate the following:

8.M. Write, review, and update organization policies and procedures in response to licensing reviews, changes in rules and regulations, and participant needs.

This badge is part of the Service Management and Quality Assurance National Frontline Supervisor Competency.

By earning the Compliance badge, you will demonstrate the following:

8.F. Be knowledgeable about, and ensure compliance with, all Federal and state rules, regulations, and policies specific to each work setting.

This badge is part of the Service Management and Quality Assurance National Frontline Supervisor Competency.

By earning the Conflict Management badge, you will demonstrate the following:

10.A. Employ effective leadership strategies for problem-solving, decision-making and conflict management.

This badge is part of the Leadership, Professionalism and Self-Development National Frontline Supervisor Competency.

By earning the DSP Development badge, you will demonstrate the following:

7.B. Promote the ongoing competency-based training and development of DSPs by effectively supporting DSPs in creating and updating professional development plans, and sharing resources related to best practices, emerging trends, and evidence-based practices.

This badge is part of the Staff Supervision, Training, and Development National Frontline Supervisor Competency.

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